Customised items or items on sale are not eligible for a refund unless there is a quality issue and it has been unused.
Quality issues - if the item is faulty, or has been damaged on arrival.
Please send a clear image of the faulty items to hairlilac@outlook.com within 14 days of purchasing the faulty items. If the return is approved you will then be sent an address to return the item.
Order Cancellation
With any order, once a payment has been made, customers have a thirty minutes to modify or cancel their orders. After that time has past orders can’t be cancelled as your order would have started to be processed. If our supplier have started processing your order, any cancellation would incur a 15% fee.
You have 14 days after receiving your item to request a return. Customised items or items on sale are not eligible. Hair that is a final sale will be clearly marked in the product description.
If 14 days have gone by since your purchase, unfortunately, we can't offer you a refund or exchange.To be eligible for a return, your item must be in the same condition that you received it, unworn and unused, and in its original packaging and tags. Shipping cost needs to be payed by the customer, to avoid your packages being lost, it’s advisable to use a tracking service. We won’t accept liability if you choose to not use a tracking service, and the item is missing. Please dispute the delivery with the courier that you havd used.