Return Policy

Hair lilac always trys to ensure that we maintain a high level of quality control by making sure your wigs & extensions are fresh, new and only for you. To ensure that we continue to maintain this high level of service and due to hygiene purposes,

we're unable to accept returns or exchanges once the hair extensions or wigs has been opened, used or taken out it’s inner packaging.

Returns

You have 14 days after receiving your item to request a return. Customised wigs or hair extensions on sale are not eligible. Hair that is a final sale will be clearly marked in the product description.

If 14 days have gone by since your purchase, unfortunately, we can't offer you a refund or exchange.To be eligible for a return, your item must be in the same condition that you received it, unworn and unused, and in its original packaging and tags. Shipping cost needs to be payed by the customer, to avoid your packages being lost, it’s advisable to use a tracking service. Shipping and handling charges are non-refundable unless the return is due to us making a error.

Wrong order

In rare cases, where the wrong order has been shipped and the customer would like a refund, we will refund the shipping cost.

Exchanges

To exchange an item, you must return the item first, once it has been accepted, make a separate purchase for a new item you’d like.

Order Cancellation

With any order, once a payment has been made, customers have a thirty minutes to modify or cancel their orders. After that time has past orders can’t be cancelled as your order would have started to be processed. If our supplier have started processing your order, any cancellation would incur a 15% fee.

To start a return you should contact hairlilac@outlook.com. A shipping address will be sent if your return is accepted as well as instructions on where to send your package. Items that have been sent back to us, without first requesting a return will not be accepted.To receive a refund it will take 3-10 business days to reach your account. Due to hygiene purposes, custom made wigs can't be returned. We also can’t accept the return of used hair. Customers are responsible for the shipping fee when returning item back to us.